CANCELLATION POLICY
To cancel an order, please login into your account and request cancellation, or alternatively, email us at [email protected] with your order number or call during business hours.
If your order has not yet shipped, there are no fees for cancellation.
If your order has shipped or you refuse delivery, you will be responsible shipping fees incurred both ways. This includes shipping to your address and return shipping back to our warehouse. This policy applies to all orders and includes orders that were shipped with promotional or complementary free shipping.
RETURN POLICY
If you are unsatisfied with a HD Beauty product, please contact us first about the issue to see if we can help resolve it. If you are unsatisfied, you may return skincare products within 30 days (mitts and accessory items are non-returnable) for a refund, less shipping costs (this includes shipping to your address and return shipping back to our warehouse). This policy applies to all orders and includes orders that were shipped with promotional or complementary free shipping.
Note: No unauthorized returns will be accepted. Authorization to return must be obtained from HerbalDynamicsBeauty.us via e-mail.
DAMAGED DEFECTIVE PRODUCTS
Please open and carefully inspect your package upon receipt. You must notify us within 5 business days if you received a damaged or defective product. It will be repaired or replaced at no charge to you. After 5 business days, please refer to our Return Policy.
