U.S. SHIPPING POLICY
Shipping is FREE within the continental US on orders over $45 (before tax, and after discounts). Continental US packages typically ship within 1-3 business days and arrive within 3-7 business days. We also offer expedited shipping options at checkout, based on package weight.
For non-continental US states and territories, shipping varies based on weight and distance. You’ll find the applicable shipping rate at checkout based on your order’s weight and destination.
Please contact our customer service if you have shipping questions.
INTERNATIONAL SHIPPING POLICY
We ship worldwide. International shipping rates and times vary based on package weight and location. You’ll find the applicable shipping rate during checkout on the shipping page, based on your order’s weight and shipping destination. Rates do not include customs duties and taxes, which are the responsibility of the customer.
Orders are typically processed within 1-3 business days. Once shipped, international orders can take up to 4-6 weeks to arrive based on the region and courier as well as local customs clearance, which is under the discretion of each region and courier. Herbal Dynamics Beauty is not responsible for delays that may occur.
Duties & Taxes: International orders (outside the US) placed through our website are subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations.
We cannot predict the costs of these fees due to high variability between different regions. If duties occur, please note that you, the buyer, are 100% responsible for these charges. We, the seller, are not responsible for these charges, nor do we reimburse any charges. Herbal Dynamics Beauty is not responsible for packages refused due to unpaid duties and taxes, packages that cannot clear customs due to country restrictions, or any additional package delays.
If you decide to refuse your package or not pay the duties, it will be sent back to us. If you choose not to pay duties on import and return the package, we may refund the order less any shipping paid. The cost of shipping is paid directly to the shipping provider and therefore is not refundable.
If your package is not cleared by customs and sent back, please contact [email protected] as soon as you can so we can work with you to resolve the issue and reship.
UPDATING SHIPPING ADDRESS:
When you make a purchase, our database saves the shipping information you used for the order. Click on "View Address" in your customer account and you can update your address. Changes made to addresses after orders are placed may not apply to orders already en route. Please contact us with any address errors or updates as soon as possible. If your order ships with an error in your shipping address, the carrier will typically ship the package back to our warehouse. Please notify us as soon as possible if this occurs so we can correct the address and reship the package.
BUSINESS DAYS AND HOLIDAYS
Our office is open 8am-5pm MST, Monday-Friday. We are closed on Thanksgiving Day and Christmas Day. For shipping purposes, major holidays and days that courier companies do not deliver are not considered business days.
